Sign In / Sign Out
Navigation for Entire University
- ASU Home
- My ASU
- Colleges and Schools
- Map and Locations
The CHS IT Consulting team operates and maintains information technology in support of the College of Health Solution’s mission and goals. Our services include onboarding technology services for new employees, software security reviews, hardware and software procurement, support, and trainings. CHS IT Consulting provides technical guidance when developing new initiatives, while maintaining optimal utilization of our resources.
What is DocuSign?
DocuSign is the industry leader for electronic signatures and workflow routed online forms. It allows forms and documents to be signed electronically and processed more quickly than traditional pen and paper.
All ASU faculty and staff can follow the steps and have a DocuSign account automatically provisioned with the ability to send envelopes through the system. Envelopes contain recipient information, documents, document fields, and timestamps that indicate delivery progress. They also contain information about the sender, security and authentication information and more.
How do I sign a DocuSign document?
Common Signing Issues
How do I download and/or print a signed document?
How do I send a document to be signed in DocuSign?
There are 3 ways, depending on the document:
What is Endnote?
Endnote is a reference managagement software.
What operating systems are Endnote compatible with?
Endnote is compatible with Windows and Mac. It is possible to collaborate between different operating systems. See the system requirements here
Where do I get Endnote?
There are a few different options.
Endnote Online is a free, limited online version of the desktop app.Make a free account or sign in here
This is Endnote’s Youtube channel with many helpful video tutorials
Endnote Web of Science videos
Clarivate Endnote Web of Science training resources
Endnote FAQs from the University of Buffalo
Clarivate Endnote knowledge base
ASU Library’s guide to Endnote
What is MATLAB?
MATLAB® is a programming platform designed specifically for engineers and scientists. The heart of MATLAB is the MATLAB language, a matrix-based language allowing the most natural expression of computational mathematics.
What is it used for?
MATLAB is extremely versatile, but some of the most common functions are listed below:
Go to https:/myapps.asu.edu/app/matlab You can run MATLAB in your browser using the ‘Run App’ button, or download MATLAB using the appropriate student or faculty button.
How do I transfer a MATLAB student license to a new computer?
You are permitted to install MATLAB Student and Home on up to two computers and you may transfer a MATLAB Student or Home license up to two times per year. MATLAB Student and Home must be deactivated before it can be transferred to a new machine.
The simplest way to deactivate MATLAB Student and Home is from within MATLAB itself. From within MATLAB:
What functions are available in MATLAB?
Find a reference list here containing all the functions in MATLAB and their abbreviations organized alphabetically.
What is SnagIt?
SnagIt is a screenshot program that captures video display and audio output. SnagIt lets you quickly capture a process, add your explanation, and create visual instructions.
How do I access SnagIt?
How do I install the SnagIt app?
Installing SnagIt onto your computer will require you to submit a ticket to the CHS IT department.
SnagIt video tutorial
What is NVIVO?
NVIVO is a qualitative data analysis software. It is especially useful for research with rich text based data or multimedia information. It supports a wide range of data sources and provides a broad variety of data visualizations.
What are the functionalities of NVIVO?
What audio and video formats does NVIVO support?
Is NVIVO available for Mac?
Yes, NVIVO is available for Mac, however the Windows version is more robust. Additionally, all users must be on the same operating system to utilize the Collaboration Cloud feature within NVIVO.
Is NVIVO compliant with data security regulations?
Yes, NVIVO is compliant with HIPAA, FERPA, and GDPR. Additional information is available on their FAQ page (see link in references).
Do I need an internet connection to use NVIVO?
No, however some features require an internet connection, such as NVIVO transcription, the Collaboration Cloud, or Office 365 integration.
Do I need an internet connection to use NVIVO?
NVIVO has a series of helpful getting started videos here
What is the purpose of OneNote?
Microsoft OneNote is a program to gather information and keep it easily organized. Users are able to gather images, text, drawings, screen clippings, and audio into one place. It allows users to also share gathered information with other users.
What can OneNote be used for?
Being a free-form note taking software, OneNote has countless uses. Some common uses of OneNote include keeping projects organized, sharing notes with others, and providing information to others in the form of a "Wiki".
How does OneNote differ from Word?
OneNote is designed to be a notetaking tool. It is much more intuitive in OneNote to add text, images, drawings, audio, and videos. Additionally, you can separate the notes you take into sections or pages to find your notes with ease.
How do I get OneNote? Do I need to download it?
You can follow the instructions here to install Microsoft Office 365 Software.
Where does the file save?
OneNote files are saved in the "Documents" folder on your computer in the folder called "OneNote Notebooks".
Do I have to be on my computer to open a note from my OneNote app, or is it also in a cloud?
However, you have the option on the desktop version of OneNote to save the notebook locally.
How do I change the page view: lined/grid/blank?
To change the page view, select the "View" tab at the top of OneNote, then select "Rule Lines" to see various options of Rule Lines and Grid Lines.
What add-ons are available?
There are many available add-ons for Microsoft OneNote. Some popular ones are listed here. Please be sure to check with an IT professional if you feel an add-on might cause a security vulnerability.
Is there a mobile app?
There is a mobile app for Microsoft OneNote. To properly set up, go to the App Store or Google Play Store and search for Microsoft OneNote. Once installed, follow these directions
Is there a way to keep multiple drafts/versions of a OneNote document?
You can set up OneNote to save backups regularly.This will allow you to choose a folder that OneNote will save a backup to every week.
If you accidentally delete a OneNote file, you can recover a version of the file.
Can it work offline?
OneNote by default allows you to work offline and will sync/save your changes once you become available online again.
How do I download a OneNote document as a .doc or .pdf?
What is the difference between 'share' and 'send' options in OneNote?
If you would like to have another person work on the same notebook as you, you can invite them by selecting "File">"Share" and then inviting them in various ways.
If you would like to show them the notes without allowing them to edit, you can select "File">"Send" and select one of various ways to send the notebook to them/
Can multiple people be in the same OneNote document at the same time and have it update in real time, like a google document?
Yes, OneNote allows individuals to collaborate in "Real-Time". However, there may be some delay due to syncing.
How do I share a OneNote document with others?
If you would like to have another person work on the same notebook as you, you can invite them by doing the following:
What is Google File Stream?
Google Drive File Stream is a desktop application which allows you to access your Google drive files directly from your computer while storing all your files in the cloud. Any changes you make auomatically sync with the cloud when you have an Internet connection.
Where do I download Google File Stream?
You can download the desktop application for Mac or Windows here, under 'Download and install Drive File Stream'. Run the installation and follow the prompts.
How much storage do I have for my Drive files?
ASU Google Drive users have unlimited storage space supporting individual files up to 5TB in size.
How can I access Google Drive files when I am offline?
To save a file offline, make sure you have an app that can open your file.
See who is editing Microsoft Office files stored in Drive File Stream in real time
When you store a Microsoft Office file in Drive File Stream and share it with people who also have real-time presence turned on, you can see whether anyone else is making changes.
ASU University Technology Office has detailed information about DUO two factor authentication here
What is Solstice?
Solstice is a wireless screen sharing software. It enables multiple people on any devices to collaborate simultaneously by allowing users to share, control, and mark up content on in room displays.
How to connect with Solstice app:
Connecting without the Solstice App
Request access to CHS calendars:
Share your Microsoft 365 or Outlook.com calendar with people inside or outside your organization:
What permissions do others have to my calendar?
You can choose from several different permission levels when sharing your calendar.
Mail-Enabled Public Folder location: All Public Folders\Academic Units\ASU Downtown Phoenix Campus\Health Solutions\chs
What is a shared drive?
A shared or network drive lets users quickly share files from computer-to-computer. The network drive is shared, allowing all users on the network to access stored files and share files with one another.
How can I request shared drive access?
Staff, faculty, and student workers needing shared drive access to a file must have their supervisors request access by submitting a ticket.
Steps for a supervisor to submit a ticket:
What is Cisco AnyConnect SSLVPN?
SSLVPN stands for Secure Sockets Layer Virtual Private Nework. It is used by ASU to ensure that the network connection is secure while connecting to other workstations or to ASU servers.
How do I install Cisco AnyConnect SSLVPN?
How do I know if Cisco AnyConnect SSLVPN is connected or running?
When you are connected, you will see a "lock" in the bottom right of the Cisco AnyConnect icon.
When do I need to use Cisco AnyConnect SSLVPN?
Being connected to the SSLVPN ensures you have a secure and encrypted connection while accessing sensitive information. Many ASU databases require this to access.
Why do I need to use Cisco AnyConnect SSLVPN? Being connected to the SSLVPN ensures you have a secure and encrypted connection while accessing sensitive information. Many ASU databases require this to access.
I cannot connect to the SSLVPN. What can I do to resolve this?
If you cannot authenticate in order to use the SSLVPN client, they may not have subscribed to the Border VPN access service. This can be verified here
How do I save Google docs, sheets, and slides? When you are online, your Google documents will save automatically.
How do I save and open Google Docs, Sheets, and Slides offline?
Before you turn on offline access:
How do I download a copy of a Google doc, slide, or sheet?
How do I share files from Google Drive?
I have a file shared with multiple people that keeps crashing or updates very slowly. What should I do?
How do I suggest edits in Google Docs?
Accept or reject suggestion
How do I see an older version of a shared file?
How do I Link a chart, table, or slides to Google Docs or Slides?